Returns & Refunds policy

You are entitled to cancel your order within 14 to 30 days (depending on your location) without giving any reason for doing so.

The deadline for cancelling an order is 14 days within France and 30 days for Europe and the rest of the world, starting from the date you received the goods or when a third party you have appointed, who is not the carrier, takes possession of the delivered product.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by filling out the form bellow or by e-mail

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

  • The goods were purchased in the last 14 days within France and 30 days for Europe and the rest of the world

  • The goods are in their original packaging and in the same condition as when they arrived.

The following goods cannot be returned:

  • The supply of goods made to your specifications or clearly personalized.

  • The supply of goods which were clearly damaged after delivery.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. Please send the goods to the following address after agreeing on the conditions via email:

Sandra Pfeiffer Photography - 183B rue du Fbg Poissonnière - 75009 PARIS - FRANCE

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.


If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail

Notification of Decision Regarding Goods Return